Privacy Policy

Effective Date: 11 August 2026
Last Updated: 11 August 2026

P.R. Solar and Infra Enterprises, operating as “PR Solar & Infra,” respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit www.prsolarinfra.in, submit an enquiry, request a quotation or site survey, register an account, subscribe to updates, communicate with us, or use our solar engineering, procurement, commissioning, installation, operation and maintenance services.

By using our website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with PR Solar & Infra, we may collect the following categories of information:

Contact Information

This may include your name, email address, telephone number, WhatsApp number, postal address, city, PIN code and preferred communication method.

Enquiry and Project Information

When you request a quotation or solar site survey, we may collect details about your property, roof area, project location, electricity consumption, sanctioned load, electricity bills, photographs, expected solar capacity, property type and installation requirements.

Government Scheme Information

Where you request assistance under PM Surya Ghar: Muft Bijli Yojana, MSSY or another applicable programme, we may collect information necessary for registration, eligibility checks, installation, DISCOM verification and subsidy processing.

This information may include electricity consumer details, electricity bills, identity or address documents, bank or subsidy-related details and other information required by the relevant government portal, electricity distribution company or nodal agency.

We collect such information only when necessary and with appropriate consent or legal authority.

Account and Transaction Information

If account registration, online ordering or payment facilities are available, we may collect your username, password in encrypted form, order information, billing details, invoices and payment status.

Complete debit card, credit card, UPI or banking credentials are normally processed by authorised payment providers and are not stored directly by PR Solar & Infra.

Communications

We may retain emails, contact-form submissions, WhatsApp messages, customer-support requests, call details, feedback and other correspondence necessary to respond to your enquiry or manage your project.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, referring URL, pages visited, approximate location, session duration, cookie identifiers and website interactions.

2. How We Collect Information

We may collect personal information:

• Directly from you through enquiry, registration, newsletter, quotation and contact forms.
• Through telephone calls, WhatsApp, email or in-person discussions.
• During site inspections, project surveys, installation or maintenance visits.
• Through account, checkout or payment functions.
• From authorised government portals, DISCOMs, nodal agencies or financing partners when legally permitted.
• Automatically through cookies, server logs and website analytics.
• From another person authorised by you to act on your behalf.

3. How We Use Personal Information

We may process your personal information to:

• Respond to enquiries and quotation requests.
• Schedule free or paid site surveys.
• Assess the suitability of residential, commercial, industrial or utility solar projects.
• Design, engineer, procure, commission and maintain solar installations.
• Prepare proposals, contracts, invoices, warranties and project documentation.
• Support applications under eligible solar schemes or subsidy programmes.
• Coordinate with DISCOMs, government portals, manufacturers, vendors and project partners.
• Register products and process warranty or maintenance requests.
• Provide account, order, payment and customer-support services.
• Send service updates, appointment reminders and project communications.
• Send promotional messages where you have provided consent.
• Improve our website, services, security and customer experience.
• Prevent fraud, misuse, unauthorised access and security incidents.
• Comply with tax, accounting, subsidy, regulatory and legal obligations.
• Establish, exercise or defend legal claims.

4. Consent and Lawful Processing

We process personal data for lawful purposes based on your consent, information voluntarily provided for a requested service, contractual requirements, legal obligations or other uses permitted under applicable Indian law.

Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing completed lawfully before the withdrawal.

Certain information may still be retained where required to complete an existing project, provide warranty support, fulfil a legal obligation, process an approved transaction or defend a legal claim.

5. Cookies and Similar Technologies

Our website may use cookies and comparable technologies for:

• Essential website functions and security.
• Login, account and session management.
• Remembering visitor preferences.
• Measuring website traffic and performance.
• Understanding how visitors interact with pages.
• Improving advertising and marketing campaigns where consent is obtained.

You may block or delete cookies through your browser settings. Disabling essential cookies may affect account, form, cart or website functionality.

Where required, non-essential analytics or advertising cookies will be used only after obtaining appropriate consent.

6. Sharing of Personal Information

We may share relevant personal information with trusted third parties where necessary, including:

• Employees, authorised representatives and project teams.
• Solar equipment manufacturers and warranty providers.
• Installation, engineering, logistics and maintenance partners.
• Website hosting, analytics, email, CRM and communication providers.
• Payment gateways, banks and financing providers.
• Government scheme portals, MNRE-related systems and state nodal agencies.
• Electricity distribution companies and inspection authorities.
• Professional advisers, auditors, accountants and legal representatives.
• Government, regulatory or law-enforcement authorities where legally required.

Third parties are authorised to process information only for defined purposes and are expected to apply reasonable confidentiality and security measures.

We do not sell or rent personal information to third parties.

7. Solar Subsidy and Government Applications

When you request help with a solar subsidy or government-supported programme, your information may need to be submitted to official portals, DISCOMs, government agencies, banks or authorised programme partners.

PR Solar & Infra does not control the privacy practices of government portals or independent institutions. Their respective privacy policies and statutory procedures will apply after your information is submitted to them.

Submission of an application does not guarantee eligibility, approval, subsidy payment or a particular processing timeframe.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected.

Project, invoice, warranty, subsidy, tax, payment and contractual records may be retained for the period required by applicable law or necessary to provide ongoing service and warranty support.

Information will be deleted, anonymised or securely archived when it is no longer required, unless continued retention is permitted or required by law.

9. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, loss, destruction or disclosure.

These measures may include restricted access, password protection, secure hosting, backups, access monitoring and contractual controls with service providers.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Users should avoid sending unnecessary identity documents, bank information or passwords through unsecured channels.

10. Personal Data Breaches

If a personal data breach occurs, PR Solar & Infra will take reasonable steps to contain, investigate and reduce its effects.

Where required under applicable law, we will notify affected individuals and the relevant regulatory authority and provide information about the breach, likely consequences and recommended protective actions.

11. Your Privacy Rights

Subject to applicable law, you may request:

• A summary of the personal data being processed.
• Information about how your data is being used.
• Correction of inaccurate or misleading information.
• Completion or updating of incomplete information.
• Erasure of information that is no longer required.
• Withdrawal of consent.
• Grievance redressal regarding the processing of your information.
• Information about relevant data processors or recipients.
• Nomination of another individual to exercise your rights in the event of death or incapacity.

We may ask for information necessary to verify your identity before processing a privacy request.

Information may not be erased where retention is necessary for an active project, legal obligation, warranty, subsidy record, transaction, dispute or legal claim.

12. Marketing Communications

We may send promotional emails, SMS messages or WhatsApp communications only where you have consented or where otherwise permitted by law.

You may opt out by using the unsubscribe option, replying “STOP,” changing your preferences or contacting us at info@prsolarinfra.in.

Service-related messages about quotations, appointments, installations, payments, warranties or maintenance may continue while the relevant service remains active.

13. Children’s Information

Our website and solar services are not directed at individuals under 18 years of age.

We do not knowingly collect or process children’s personal data without verifiable consent from a parent or lawful guardian. We do not knowingly conduct behavioural tracking or targeted advertising directed at children.

If you believe a child has submitted personal information without appropriate consent, contact us so that the information can be reviewed and deleted where required.

14. Third-Party Websites

Our website may contain links to government portals, manufacturers, social networks, payment providers or other external websites.

PR Solar & Infra does not control these websites and is not responsible for their privacy, security or content practices. Visitors should review the privacy policy of each external website before providing personal information.

15. International Data Processing

Some website hosting, analytics, email or technology providers may process information outside India.

Where such processing occurs, we will take reasonable steps to use service providers offering appropriate safeguards and comply with applicable restrictions on international data transfers.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, legal obligations or business operations.

The revised version will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, email or another appropriate method.

17. Grievance and Privacy Contact

To exercise your privacy rights, withdraw consent, report a concern or submit a grievance, contact:

Privacy and Grievance Contact
P.R. Solar and Infra Enterprises
Email: info@prsolarinfra.in
Phone: +91 7454055998 | +91 7017440113
Website: www.prsolarinfra.in
Address: GF, Opp. Sanjeevni Hospital, U.S. Nagar, Rudrapur, Uttarakhand 263153

Please include your name, contact information, nature of the request and sufficient details to help us locate the relevant records.

We will review and respond to valid requests within the period required under applicable law. Where available and legally applicable, you may approach the Data Protection Board of India after first using our grievance-redressal process.